Industrial Services

What is this project about?

Designed to promote the development of service activities, the Industrial Services project was launched by Finpro in the autumn of 2010. Project targets include expanding the role played by industrial services in Finnish manufacturing industry, developing operational models for service businesses and supporting the development and internationalisation of Finnish manufacturing industry’s own service operations.

Changes in the international business environment, environmental issues, the need for differentiation in the marketplace, the transfer of production to developing markets and ever-tougher price competition all increase the need for further development of the services offered by manufacturing companies.
 
By expanding the range of offerings with services, manufacturing companies can make their operations more robust when business conditions are difficult, strengthen customer relationships and reduce vulnerability to price competition as the creation of value for customers becomes the most important competitive factor. Comprehensive lifecycle services and solutions are not as price-sensitive as standalone products. Providing lifecycle services also deepens customer relationships, reducing their exposure to competing suppliers.
 

Target Group

The project’s target groups are industrial companies that wish to develop their service business operations in international markets. The aim is to develop practical tools for supporting companies as they change from being suppliers of products to suppliers of solutions who operate as their customers’ partners. Companies participating in the Industrial Services project receive practical assistance from Finpro in developing their service operations while Finpro collects valuable related experience.

Schedule

The project was launched in the autumn of 2010 and will continue until the end of 2012.

Furher information

Pentti Lehtonen
pentti.s.lehtonen(a)finpro.fi
+358 40 3433 467